1. DELIVERY SERVICES & UNDELIVERED ITEMS
How long will it take for my parcel to arrive?
We dispatch all orders within 24 hours Monday-Friday.
UK 1-2 working days
We quote two working days for orders dispatched to the UK. Should you not be at home when a delivery is attempted, your postman should leave an attempted delivery slip and your package will be returned to your local post office awaiting collection. If you do not collect your parcel it will be returned to us, we will then contact you before reshipping your item. We will charge a postage fee to resend items which have been returned to us. Please make sure someone is home to receive the package – most of our products do not fit through the letterbox.
In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination. You can contact us anytime regarding your order, but will not consider a parcel missing until 21 days have elapsed.
International 5-14 days
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations. You can contact us anytime regarding your order, but we request you to wait 25 days for EU countries and 35 days for non-EU countries before action will be taken.
What if my order has not arrived?
You must contact us within 40 days of dispatch to report non-delivery or your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of resolving the issue.
Which postal services do we use?
Most items are dispatched 1st class Royal Mail using ‘Signed For’ service, unless specified at time of order. You will receive a tracking number. If your parcel is confirmed as delivered by a ‘Traceable’ service and you claim to have not received it, you must take this up with the delivery service provider. It is the buyer’s responsibility to make sure someone is home to receive and sign for orders.
International items (outside of the UK) are sent via Royal Mail using ‘International Signed For’ service.
Pre-orders are dispatched on the day of official release of the product or where possible dispatched to arrive on the day of release of the product. Please note other items in your basket will also be held until this date. If you want your non pre-order items dispatched earlier please order separately.
3. CANCELLATIONS & RETURNS
Can I cancel my order?
Yes you can cancel your order if the goods did not ship yet. We will refund you the cost of the order.
Can I return ordered items?
No return policy.
Tickets are non returnable. If you have any questions relating to ticket purchases please contact firstname.lastname@example.org